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Build your agent
Customer Service Agent
Customer Service Agent
Lead Generation Agent
Customer Base Agent
Proposal Agent
Custom Agent
Customer message
What happens here
Customer message
The agent reads the topic, tone and urgency of the message.
Customer context
What happens here
Customer context
Customer history provides the information needed to understand the case.
Approved knowledge
What happens here
Approved knowledge
Only agreed knowledge, guidance and service information is used in the response.
Understands the issue
What happens here
Understands the issue
The agent identifies what the customer needs and how urgent the case is.
Collects the background
What happens here
Collects the background
Relevant customer and service information is brought together before drafting a response.
Prepares the resolution
What happens here
Prepares the resolution
The agent drafts a response or routes the case to the right specialist.
Human decision
Specialist reviews
What happens here
Specialist reviews
Exceptions, commitments and critical situations always stop for human review.
Ready outcome
Response ready for review
What happens here
Response ready for review
The right information is prepared without the agent making high-risk decisions independently.
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