Use case examples
How AI agents can support everyday work
Below are illustrative use-case examples: the challenge, how the agent was scoped, and what it can change in everyday work.
Typical use cases
The scenarios below are illustrative use-case examples. They are not individual customer references or promises of a specific outcome.
B2B services company
Challenge
Sales spends a lot of time manually finding relevant companies and gathering background information.
Solution
The Lead Generation Agent gathers background information and suggests the next step with reasoning.
Possible impact
Sales can spend more time reviewing prepared opportunities instead of gathering the same background information manually. Every outbound contact still requires human approval before it is sent.
Consumer services company
Challenge
Customer service receives many recurring requests, and reply quality can vary by who handles it.
Solution
The Customer Service Agent gathers the information needed for a reply and suggests a response or escalation.
Possible impact
Handling time can decrease and reply consistency can improve. Exceptions and critical replies still go to a human.
Professional services company
Challenge
A customer base can include many accounts that are not reviewed regularly.
Solution
The Customer Base Agent identifies customers where the next contact or review may be timely.
Possible impact
Sales can see more clearly where it may be worth acting next. Which customers to contact is still decided by the team.
Industrial subcontractor
Challenge
Gathering request details from several systems can take a long time before a proposal can be drafted.
Solution
The Proposal Agent gathers the needed background and prepares a proposal draft for review.
Possible impact
Manual work spent gathering a proposal’s background information can be reduced. A human always approves the final content, price and delivery.
Company-specific workflow
Challenge
A standard agent model is not always enough when a workflow is specific to the company.
Solution
A Custom Agent is built to support that exact workflow and its approval points.
Possible impact
The agent can support the exact work it was meant to make easier, with limits and approvals agreed in advance.
Ready to talk about your own situation?
The agent assessment helps identify where the first agent should be scoped for your case.